Returns and Exchanges

Within 7 business days of receiving your order, email us at demil_2019@naver.com with a description of what you want to return and your order number,

and we will get back to you with return instructions.

Indicate on your invoice whether you are exchanging or returning the item(s).

For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please email us at demil_2019@naver.com  or leave a message with the “Chat with Us” button found at the bottom left-hand side of the page with the order number, the item, and the size you would like on hold for the exchange.

Pack your item(s) and invoice into a bag.

All costs in relation to costs of returns/exchange shall be borne by you. Please note that the shipping fee quoted on our website for purchases under the free shipping threshold is not a reference for the actual return costs. We can also arrange for return shipping labels and pick up for you if you prefer, and we will deduct the return shipping costs from your refund amount.

If your final purchase amount is below the free shipping threshold after returning a product, we will deduct the original shipping costs that would have been charged from the refund. 

if you choose to be refunded via reward points/a cash coupon, we won't deduct the original shipping costs.

For a return or exchange to be valid:

All returned items should be in their new and original condition as you received them: with tags, unused, unwashed, unhemmed and unworn. 

All returns must be shipped to us with a tracking number and signature on delivery and must be received by us no later than 30 days from the date of purchase (barring any customs-related delays for returns).

Please email us a photo or scanned copy of the return invoice/receipt and the tracking number to demil_2019@naver.com 

We reserve the right to not accept returns or exchanges that do not meet the above requirements.

Refund Process:

You may choose to receive your refund in the original form of payment or as reward points/a cash coupon. Once we receive the returned item(s), 

your refund will be initiated within 3-4 business days.

Refunds in the original form of payment may take up to 10 business days to show up on your account due to varying processing times between payment providers. 

If you do not receive your refund after 10 business days, please contact customer service via demil_2019@naver.com